Incident Post-Mortem: Service Outage (2026-01-03)

Summary

Incident ID: EXT-2026-01-03-01

Date / Time (UTC): 2026-01-03 05:45–07:25

Duration: ~100 minutes

Severity: High

Services Affected: ExtendlyOS Backend Services, Background Workers

At approximately 12:45 AM EST, multiple ExtendlyOS backend services became unavailable. Monitoring confirmed service outages due to failures in the production infrastructure control plane and database layer.

Impact

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