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Incident Post-Mortem: Service Outage (2026-01-03)\n\n## Summary\n**Incident ID:** EXT-2026-01-03-01  \n**Date / Time (UTC):** 2026-01-03 05:45–07:25  \n**Duration:** ~100 minutes  \n**Severity:** High  \n**Services Affected:** ExtendlyOS Backend Services, Background Workers\n\nAt approximately 12:45 AM EST, multiple ExtendlyOS backend services became unavailable. Monitoring confirmed service outages due to failures in the production infrastructure control plane and database layer.\n\n---\n\n## Impact\n- Production operations relying on ExtendlyOS backend services were affected.\n- API requests failed or timed out.\n- Background jobs did not execute.\n- Full production outage during the incident window.\n\n---\n\n## Timeline (UTC)\n\n| Time | Event |\n|------|------|\n| **00:45** | First signal detected: Background worker services missed heartbeat. |\n| **00:52** | Proxy services began returning errors. |\n| **01:08** | Multiple services unable to connect to server. |\n| **01:10** | Widespread background service failures. |\n| **01:59** | Full connectivity loss for API and support services. |\n| **02:36** | Intermittent connectivity during partial recovery. |\n| **03:30** | System stabilized; full service restored. |\n\n---\n\n## Root Cause\nA routine operating system update on infrastructure nodes introduced a version incompatibility with the container orchestration platform. This caused a loss of coordination between services. Consequently, the database cluster experienced replication issues requiring a rebuild of specific nodes.\n\n---\n\n## Resolution\n- Upgraded infrastructure proxy and orchestration agents to compatible versions.\n- Repaired the database cluster by rebuilding affected replicas.\n- Verified data integrity and service connectivity.\n\n---\n\n## Corrective \u0026 Preventative Measures\n- **Version Locking:** Implemented stricter version pinning for all infrastructure components to prevent implicit upgrades.\n- **Enhanced Monitoring:** Added specific alerts for database replication lag to detect similar issues earlier.\n- **Process Improvements:** Updated change management procedures to include stricter compatibility checks for infrastructure updates.\n","published_at":"2026-01-03T18:38:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8506450","status":"resolved"},{"status_page_resource_id":"8572710","status":"resolved"},{"status_page_resource_id":"8635019","status":"resolved"},{"status_page_resource_id":"8643085","status":"resolved"},{"status_page_resource_id":"8643086","status":"resolved"},{"status_page_resource_id":"8643087","status":"resolved"},{"status_page_resource_id":"8643088","status":"resolved"},{"status_page_resource_id":"8643089","status":"resolved"},{"status_page_resource_id":"8643090","status":"resolved"}]}},{"id":"797956","type":"status_report","attributes":{"title":"ExtendlyOS Service Disruption on 1/3/2026 ","report_type":"manual","starts_at":"2026-01-03T18:38:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8506450","status":"resolved"},{"status_page_resource_id":"8572710","status":"resolved"},{"status_page_resource_id":"8635019","status":"resolved"},{"status_page_resource_id":"8643085","status":"resolved"},{"status_page_resource_id":"8643086","status":"resolved"},{"status_page_resource_id":"8643087","status":"resolved"},{"status_page_resource_id":"8643088","status":"resolved"},{"status_page_resource_id":"8643089","status":"resolved"},{"status_page_resource_id":"8643090","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4571991","type":"status_update"}]}}}]}